Return and Refund Policy
Customer satisfaction is our first priority. We guarantee a 100% satisfaction with the 60-days money back
return policy. If you are not satisfied with the purchase, you can return products back to us for free replacement or refund within 60 days on any reasons. Whether the product is defective, not like, or you changed your mind, you are welcome to send it back to exchange or a credit.
|To return your order, please follow the steps:
|1.Prior to return the product, please contact UsourceUK customer service department for a Return Merchandise Authorization number. The RMA number is an identification number issued to a customer who wants to return product back to USourceUK.com for an exchange or credit. Please contact our customer service at service@USourceUK.com within 60 days and simply provide some basic information such as name, email, order number, product and the reasons to process the RMA.
|2. After you receive your RMA number, please return all products, disks, boxes, packing materials, and other accessories supplied by the manufacturer to us within 10 days of the RMA number being issued. Since any items arriving at our warehouse without a RMA number will be refused, it is very important to have the RMA number posted outside of the return package in order to properly process the exchange or credit. All products returned to USourceUK must be securely packaged in the proper shipping materials and reach USourceUK without damage, and please note that the parcel is for "return products".
|3. It may take 3 to 5 business days to process the return after we receive your product. Shipping and handling charges are not refundable. Shipping charges on returned products are the responsibility of the customer. USourceUK will pay for shipping charges on replacement or exchange products.